PRIVACY POLICY
Last Updated: March 2026
1. Introduction
This Privacy Policy explains how Professional Rent Solutions collects, uses, and protects your personal data when you visit our website or use our services.
We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
Professional Rent Solutions UK LTD
C/O Jaccountancy, Maling Exchange Hoults Yard, Walker Road, Newcastle Upon Tyne, England, NE6 2HL
Email: info@prsuk.co.uk
Phone: 02394354375
We provide HMO property management services in the United Kingdom.
For the purpose of data protection laws, Professional Rent Solutions UK LTD is the data controller responsible for your personal data.
3. Information We Collect
We may collect and process the following types of personal data:
Personal Identification Information
Name
Email address
Phone number
Property and Landlord Information
Property details
Landlord contact details
Tenancy information
Tenant Information (where applicable)
Name
Contact details
Identification documents
Tenancy information
Technical Data
When you visit our website we may collect:
IP address
Browser type
Device information
Pages visited
Website usage data
4. How We Collect Your Data
We collect data in several ways including:
Contact forms on our website
Property enquiries
Landlord onboarding
Tenant applications
Email or phone communication
Website analytics tools
5. How We Use Your Data
We may use your personal data to:
Respond to enquiries
Provide HMO property management services
Manage landlord and tenant relationships
Arrange property viewings or maintenance
Comply with legal obligations
Improve our website and services
Send service-related communications
We only process personal data when we have a lawful basis, including:
Consent
Contractual necessity
Legal obligations
Legitimate business interests
6. Sharing Your Information
We may share your information with trusted third parties where necessary, including:
Maintenance contractors
Referencing agencies
Legal advisors
Local authorities
IT service providers
Payment processors
We ensure that any third parties handle your data securely and in compliance with data protection laws.
7. Data Retention
We will only keep your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.
Typical retention periods may include:
Tenant records: up to 6 years after tenancy ends
Landlord records: up to 6 years after service ends
Website enquiries: up to 12 months
8. Your Data Protection Rights
Under UK GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict processing
Object to processing
Request data portability
To exercise any of these rights, please contact us at info@prsuk.co.uk.
9. Data Security
We take appropriate technical and organisational measures to protect your personal data from:
Unauthorised access
Loss or theft
Disclosure or misuse
10. Third-Party Websites
Our website may contain links to other websites. We are not responsible for their privacy policies or practices.
11. Changes to This Privacy Policy
We may update this policy from time to time. Any updates will be posted on this page.
12. Complaints
If you have concerns about how your data is handled, you may contact us directly.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):