Frequently Asked Questions (FAQs)

General Questions

What is HMO property management?

HMO property management involves managing properties rented by three or more tenants from different households who share facilities such as kitchens or bathrooms. Our service handles tenant management, maintenance, rent collection, and compliance with HMO regulations.

What areas do you operate in?

We currently provide HMO management services in Chichester, Portsmouth, Fareham, Southampton and Eastleigh.

If you are unsure whether we cover your area, please contact us.

What services do you provide?

Our services may include:

  • Tenant sourcing and referencing

  • Rent collection

  • Property inspections

  • Maintenance coordination

  • HMO compliance support

  • Licensing assistance

  • Tenant communication and issue resolution

Questions for Landlords

Why should I use an HMO management company?

Managing an HMO can be time-consuming and complex due to regulations and tenant management. Using a professional management service helps ensure:

  • Legal compliance

  • Reduced landlord workload

  • Professional tenant management

  • Faster maintenance resolution

  • Improved occupancy rates

Do you help with HMO licensing?

Yes. We can assist landlords with HMO licensing requirements, ensuring the property meets local council standards including fire safety, room sizes, and amenities.

How do you find tenants?

We advertise properties across major platforms and conduct thorough tenant referencing, which may include:

  • ID verification

  • Previous Linked Addresses

  • Employment checks

  • Affordability checks

  • Credit checks

  • Previous landlord references

  • Sanction Checks

  • Social Media Checks

How often are property inspections carried out?

Regular property inspections are carried out every month, depending on the management agreement.

What happens if tenants stop paying rent?

If rent payments are missed, we will contact the tenant immediately and follow the appropriate procedures to recover the rent. If necessary, we can assist landlords with the legal eviction process.

Do you handle maintenance and repairs?

Yes. We coordinate maintenance through our network of trusted contractors and keep landlords informed of any significant repairs.

Can I still be involved with decisions about my property?

Absolutely. We keep landlords informed and will seek approval for major repairs or decisions where required.

Tenant Questions

How do I apply for a room?

You can apply by contacting us through the website or responding to one of our property listings. We will guide you through the application and referencing process.

Who do I contact if there is a maintenance issue?

Tenants should report maintenance issues through our maintenance reporting system (COHO).

Is my deposit protected?

Yes. Deposits are protected in a government-approved tenancy deposit scheme, as required by UK law.

Payments and Contracts

How are management fees charged?

Management fees are outlined in the management agreement signed with the landlord. Fees may vary depending on the services provided.

How long does a management agreement last?

Management agreements typically run for a fixed period or rolling contract, depending on the agreed terms.

Can I cancel your management services?

Yes. Cancellation terms will be specified in the management agreement, including any notice periods required.

Contact and Support

How can I contact you?

You can contact us through:

  • Website contact form

  • Email: info@prsuk.co.uk

  • Phone: 02394354375

How quickly do you respond to enquiries?

We aim to respond to all enquiries within 6 Hours.